Apply for the ICRC Administrative Assistant role (Travel) – 2+ years experience required. Support global travel operations, compliance, and logistics for a leading humanitarian organization.
The International Committee of the Red Cross (ICRC) is hiring a Travel Administrative Assistant to provide critical support in organizing, managing, and optimizing travel for staff across the organization. This role is ideal for professionals with 2+ years of business travel experience who are motivated by humanitarian work and wish to contribute to a globally recognized organization dedicated to protecting people affected by conflict and armed violence.
About ICRC
The ICRC works globally to provide protection and humanitarian assistance to people affected by conflict and armed violence. It operates independently and neutrally under the mandate of the Geneva Conventions of 1949, collaborating closely with National Red Cross and Red Crescent Societies.
Purpose of the Role
The Travel Administrative Assistant ensures smooth travel arrangements, compliance with ICRC travel policies, and effective use of booking systems. The role serves as a functional, advisory, and compliance-focused position, supporting staff and field offices with travel planning and operational guidance.
Key Responsibilities ICRC Administrative Assistant – Travel Support | 2+ Years Experience Required
Travel Organization & Coordination
- Book, modify, and cancel flights and accommodations for Beginning of Mission (BoM) travel.
- Use internal systems like ServiceNow, NEO, Connect Profile, Expert Auditor, and other booking platforms.
- Maintain accurate records and ensure compliance with ICRC Travel Rules and Policy.
Functional Support & Troubleshooting
- Provide operational support for travel tools and platforms.
- Resolve technical issues, adjust bookings manually if needed, and escalate unresolved problems to the Belgrade support team.
Advisory & Compliance Role
- Serve as the primary contact for travelers, providing guidance on travel policies and processes.
- Monitor adherence to travel procedures, report deviations, and prepare compliance reports.
Knowledge Management & Policy Improvement
- Document issues to build a knowledge base for travelers and administrative staff.
- Contribute to improving travel policies and strategies in coordination with the Travel Management Team.
Additional Duties
- Follow up on all travel-related correspondence.
- Represent ICRC professionally in meetings, field activities, and interactions with partners.
- Support other departments when necessary and participate in professional development initiatives.
Selection Requirements
- Education: University degree or equivalent experience.
- Experience: Minimum 2 years in business travel administration or similar.
- Language Skills: English (required); French and/or Spanish (strong asset).
- Technical Skills: Knowledge of GDS functions, ticketing systems (ServiceNow), and Microsoft Office.
- Other Skills: Strong organizational, communication, and problem-solving skills; ability to work in a fast-paced, multicultural environment; commitment to organizational values.
- Additional Requirements: Willingness to work shifts covering Belgrade and Manila time zones, ability to perform under pressure, and motivation by humanitarian work.
Relationships
Internal: Collaborates with Travel Focals, Global Mobility Team, ICRC welcome teams, HQ staff, and all travelers. Escalates complex issues to the Travel Management Team.
External: Works with travel system providers to ensure data quality and optimize service delivery.
ICRC Values
ICRC is committed to:
- Impact: Delivering meaningful results for vulnerable populations.
- Collaboration: Working together across teams and cultures.
- Respect: Treating colleagues and beneficiaries with dignity.
- Compassion: Acting with humanity in all decisions.
ICRC welcomes applications from qualified candidates regardless of disability, gender identity, marital status, race, religion, or sexual orientation.
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FAQ
1. What is the main responsibility of the Travel Administrative Assistant?
Managing all aspects of staff travel, including booking flights, accommodations, compliance monitoring, and troubleshooting travel systems.
2. How much experience is required?
At least 2 years of business travel experience or equivalent education and professional experience.
3. What languages are required?
Fluent English is required. Knowledge of French and/or Spanish is a strong advantage.
4. What systems should I be familiar with?
ServiceNow, NEO, Connect Profile, Expert Auditor, and other booking tools, plus Microsoft Office Suite.
5. Will I work with field offices?
Yes, the role involves collaboration with field teams globally and requires understanding different time zones (Belgrade and Manila).
6. Does the role involve policy compliance?
Yes, the assistant monitors adherence to ICRC travel policies, escalates exceptions, and contributes to improving processes.
7. Is this role suitable for someone motivated by humanitarian work?
Absolutely – candidates must be strongly motivated by ICRC’s humanitarian mission and values.
8. Are there shift requirements?
Yes, the role may require shift work to cover different time zones.
Keywords
ICRC Administrative Assistant, Travel Assistant Job, Humanitarian Travel Coordinator, ICRC Careers 2026, Travel Compliance Officer, Business Travel Management, Humanitarian Organization Jobs, ICRC Jobs Remote Support, Administrative Travel Support, Red Cross Careers
