The International Maritime Organization (IMO) is recruiting an ICT Client Support Assistant at Grade G6 in the United Kingdom. The position offers an opportunity for an experienced ICT professional to provide advanced technical support and administer Microsoft 365, identity, collaboration and end-user services within an international organization.
The vacancy was issued on 5 August 2026, with applications closing on 2 September 2026. The position is restricted to local status, meaning applicants must already have unrestricted permission to live and work in the UK.
IMO ICT Client Support Assistant Vacancy 2026: Quick Facts
| Category | Details |
|---|---|
| Organization | International Maritime Organization |
| Position | ICT Client Support Assistant |
| Grade | G6 |
| Vacancy Announcement | G.S. 26-08 |
| Admin Number | ADMIN/26/46 |
| Post Number | 50003047 |
| Location | United Kingdom |
| Division | Administrative Division |
| Date Issued | 5 August 2026 |
| Application Deadline | 2 September 2026 |
| Contract | First year probationary, with possible extension |
| Salary | Approximately £48,722 net per year |
| Status | Local status only |
| Language | English essential |
About the IMO ICT Client Support Assistant Job
The ICT Client Support Assistant will work within the IMO’s Administrative Division and provide advanced information and communications technology support across the organization.
The role combines service desk operations, Microsoft 365 administration, identity management, endpoint support, financial-system access administration and user onboarding/offboarding.
The successful candidate is expected to independently troubleshoot complex technical problems involving authentication, Microsoft 365, connectivity, mailboxes, Windows environments and end-user devices.
The position also requires the ability to communicate effectively with non-technical users and contribute to improvements in ICT service delivery.
Key Responsibilities
1. Service Desk and Technical Support
The successful candidate will provide first- and second-line technical support and manage requests through the ICT service desk.
Responsibilities include:
- Logging and prioritizing technical support requests
- Troubleshooting hardware and software problems
- Supporting end-user devices and connectivity
- Resolving incidents within service-level targets
- Communicating with users throughout the ticket lifecycle
- Documenting troubleshooting and resolution steps
- Contributing to root-cause analysis
- Identifying measures to prevent recurring incidents
The position places strong emphasis on maintaining a user-focused ICT service.
2. Microsoft 365 and Identity Administration
A significant part of the position involves administering Microsoft’s cloud and identity technologies.
The role includes supporting:
- Microsoft 365
- Exchange Online
- SharePoint Online
- OneDrive
- Microsoft Teams
- Teams Telephony
- Microsoft Entra ID
- Active Directory
- Multi-factor authentication
- Conditional Access
- Single sign-on
- Hybrid identity environments
- Azure AD Connect
- Licensing allocation
The ICT Client Support Assistant will also manage user accounts throughout their lifecycle, including onboarding, offboarding and changes to user roles.
The successful candidate will be expected to monitor service health and performance, conduct permissions audits and resolve complex Microsoft 365 incidents.
Financial Systems Security Administration
Another distinctive responsibility involves supporting access to financial platforms used by the organization.
The position will support user access for financial systems involving JP Morgan Chase & Co and Barclays.
Duties include:
- Provisioning and deactivating user roles
- Managing access permissions
- Managing digital security tokens
- Conducting access audits
- Coordinating with financial institutions
- Supporting security and compliance requirements
This makes experience with identity and access management particularly relevant to the position.
User Onboarding and Offboarding
The successful candidate will coordinate ICT processes for personnel joining and leaving the organization.
Onboarding responsibilities include:
- Creating user accounts
- Configuring devices
- Installing software
- Providing ICT orientation
- Introducing staff to collaboration tools
- Delivering induction sessions
Offboarding responsibilities include secure account deactivation, equipment return and implementation of appropriate data-security procedures.
Hardware, Software and ICT Asset Management
The position also involves maintaining the organization’s ICT asset records.
The successful applicant may be responsible for:
- Updating ICT asset inventories
- Assigning and tagging equipment
- Supporting equipment repairs
- Processing warranty matters
- Supporting secure disposal
- Assisting with equipment moves
- Supporting technology refreshes
- Assisting with office relocations
Accurate documentation and asset management are therefore important components of the job.
Documentation and User Training
The IMO is also seeking someone who can turn technical knowledge into useful documentation for colleagues.
The role includes developing:
- Technical documentation
- Knowledge-base articles
- User guides
- Self-help resources
- Training materials
The successful candidate may also deliver training sessions covering Microsoft 365, end-user devices and ICT service processes.
Required Technical Skills
Candidates should have strong knowledge of Microsoft infrastructure and identity technologies.
The vacancy identifies experience or knowledge in areas including:
- Windows Server
- Active Directory Domain Services
- DNS
- DHCP
- Group Policy
- Microsoft Exchange
- Microsoft Entra ID
- Microsoft 365
- Exchange Online
- SharePoint Online
- OneDrive
- Microsoft Teams
- Teams Telephony
- Conditional Access
- MFA
- SSO
- Hybrid identity
- PowerShell
- Cloud and on-premises environments
- IT service management
- ServiceNow or similar platforms
Strong troubleshooting and analytical skills are particularly important because the position involves independently diagnosing complex technical problems.
Professional Experience Requirements
The vacancy requires a minimum of six years of progressively responsible professional experience in technical and administrative ICT support within an enterprise or international ICT environment.
Applicants should also have experience with:
- Microsoft infrastructure and cloud services
- Windows Server
- Active Directory
- Microsoft Exchange
- Microsoft Entra ID
- Microsoft 365
- Authentication troubleshooting
- Connectivity troubleshooting
- Windows support
- VPN troubleshooting
- End-user support
- Meeting and conference technology support
- Technical documentation
- Knowledge-base development
- User guidance materials
Experience with ServiceNow or another ICT service-management platform is listed as desirable rather than essential.
Education and Certifications
The essential education requirement is:
Secondary education to university entrance standard.
Additional technical training or certifications are considered desirable, particularly in:
- Microsoft Windows Server Administration
- Microsoft Exchange
- Microsoft 365 Administration
- Microsoft Azure
- Microsoft Entra ID
- SharePoint Administration
- IT Service Management
This means that candidates without a university degree may still meet the stated education requirement if they have the required professional experience and technical background.
Language Requirements
English proficiency is essential, both orally and in writing.
Knowledge of another official United Nations language is considered an asset.
Important Local Work Authorization Requirement
One of the most important details applicants should understand is that this is a local-status position.
The vacancy states that local status requires applicants to have unhindered permission to live and work in the United Kingdom.
Therefore, international applicants who do not already have the appropriate unrestricted UK work authorization should not assume that this particular vacancy provides visa sponsorship.
Salary and Benefits
The advertised salary is approximately £48,722 net per annum, subject to applicable deductions.
The vacancy also states that the position includes excellent benefits, including:
- Medical insurance
- UN pension scheme
The first year of employment will be probationary, with the possibility of further extension depending on satisfactory performance.
How to Apply for the IMO ICT Client Support Assistant Vacancy
Applicants should prepare their application carefully and ensure that their professional experience clearly demonstrates the competencies requested in the vacancy.
A strong application should highlight relevant experience with:
- Microsoft 365 administration
- Microsoft Entra ID and identity management
- Windows Server and Active Directory
- Exchange Online
- SharePoint, OneDrive and Teams
- MFA, Conditional Access and SSO
- PowerShell
- Service desk operations
- Complex technical troubleshooting
- IT service management
- User onboarding and offboarding
- Technical documentation
- Conference and meeting support
Candidates should also clearly demonstrate that they satisfy the six-year professional experience requirement and the UK work-authorization requirement.
IMO ICT Client Support Assistant Vacancy 2026 Deadline
The application deadline is 2 September 2026.
The vacancy was issued on 5 August 2026, giving eligible applicants a limited period to prepare and submit their applications.
Because incomplete or poorly targeted applications can weaken a candidate’s chances, applicants should avoid waiting until the final day to apply.
Final Thoughts
The IMO ICT Client Support Assistant Vacancy 2026 is a strong opportunity for an experienced ICT professional with an enterprise-level Microsoft technology background.
The G6 position combines traditional service desk responsibilities with more advanced administration of Microsoft 365, Microsoft Entra ID, Active Directory, Exchange Online, Teams, identity systems and endpoint environments.
The role is particularly suited to candidates who can combine technical troubleshooting with strong customer service, documentation, security awareness and independent problem-solving.
However, the local-status requirement is critical. Applicants must have unrestricted permission to live and work in the United Kingdom. Candidates should therefore confirm their eligibility before investing time in the application.
Application deadline: 2 September 2026.
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