Apply for part-time Customer Care Agent jobs at World Vision UK. Work 3 days a week, support child sponsorship programs, and contribute to the lives of vulnerable children.
World Vision UK is a global Christian humanitarian organization with over 75 years of experience serving vulnerable children and communities worldwide. With a workforce of more than 33,000 staff across nearly 100 countries, World Vision provides long-term development programs, emergency relief, and advocacy initiatives to ensure children thrive and reach their full potential.
The organization’s supporter care team plays a vital role in maintaining relationships with child sponsors, ensuring their contributions have a lasting impact on the lives of children in need.
Job Overview
Position: Customer Care Agent (Part-Time – 3 Days/Week)
Location: Milton Keynes, United Kingdom (Hybrid: 2 days/week in office)
Contract Type: Permanent
Hours: 22.5 hours/week
Salary: £25,080 FTE per annum (pro-rated for part-time) plus benefits
Application Deadline: November 5, 2025
Interviews: November 11, 2025
World Vision UK is seeking proactive, empathetic, and enthusiastic Customer Care Agents to join their Supporter Care team. This role combines customer service, data management, and community engagement, focusing on maintaining strong supporter relationships and delivering high-quality service.
Key Responsibilities
- Respond to supporter queries across telephone, email, and post using high standards of customer service.
- Maintain accurate supporter records in compliance with data protection, child protection, and safeguarding regulations.
- Resolve complaints efficiently while maintaining supporter trust and engagement.
- Conduct outbound calls to encourage ongoing sponsorship and meet retention targets.
- Manage updates to child sponsorships sensitively and appropriately.
- Collaborate with team members to achieve shared goals and contribute to a positive, purpose-driven work environment.
Requirements & Skills for part-time Customer Care Agent jobs at World Vision
This role is ideal for candidates who:
- Are strong communicators with excellent phone and writing skills.
- Remain calm and empathetic during challenging conversations.
- Enjoy working with diverse communities and building meaningful connections.
- Thrive in a team-oriented, fast-paced environment.
- Align with World Vision’s Christian ethos and values.
Not suitable for candidates who:
- Prefer minimal interaction with supporters or customers.
- Struggle in collaborative or fast-paced work environments.
- Cannot work legally in the UK (no visa sponsorship provided).
Benefits
World Vision UK provides a supportive and flexible workplace, offering:
- Pension scheme with employer contributions
- Generous holiday allowance
- Free parking at Milton Keynes office
- Faith-based gatherings, prayer, and devotionals
- Opportunity to work with a passionate, purpose-driven team making real change in children’s lives
Application Process
Applicants must submit:
- CV covering full employment history
- Cover letter explaining how they meet the essential criteria
World Vision UK is an equal opportunities employer and values diversity. Applications are welcomed from local candidates only.
Note: Offers are conditional upon background checks, including criminal records and prior employment verification under the Misconduct Disclosure Scheme.
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Meta Description
Apply for part-time Customer Care Agent jobs at World Vision UK. Work 3 days a week, support child sponsorship programs, and contribute to the lives of vulnerable children.
FAQs
1. Can I work from home?
Yes, this is a hybrid role with 3 days per week remote work and 2 days in the Milton Keynes office.
2. Is this role full-time?
No, this position is part-time, 22.5 hours per week.
3. Do I need UK work authorization?
Yes, applicants must have the legal right to work in the UK; no visa sponsorship is offered.
4. What salary and benefits are offered?
Pro-rated salary of £25,080 FTE per annum, plus pension, holidays, and other workplace benefits.
5. Who is eligible to apply?
Only local applicants residing in the UK are eligible.
Keywords:
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